If I want to mail in my gold, do I need to pay for the package? Can I use my own package?
The package to mail in your gold is provided for free, and we even insure the package for up to $2,500. You can add additional insurance if you want. If you don't want to wait to receive a package from us, you can send in your own.
If I mail in my items, how can I find out if you have received my package?
Tracking is available for customers who use our packages. You can utilize your tracking number to access our online database and determine if your package has arrived.
What if my items are too big or I would like extra security for my jewelry?
Our packaging is usually secure enough for most jewelry, but if you have concerns or find that the item you wish to send is too large, you can call 877-800-1077 and we will work with you to make sure you are taken care of.
How am I paid when I mail my items in?
We will mail you a check for your items received and any items we cannot purchase will be returned securely for you. If you prefer same day payment we offer a rapid cash option to wire the funds directly into your bank account.
Do you buy items internationally?
We currently do not offer an international shipping or purchasing option.